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Cancellation is applicable only before the shipping of the item. An order can not be cancelled if the order has already been shipped. However, returns and refunds will still be applicable according to our policies.
We want to provide every customer with a great experience. However, it is not very sustainable for a small business to offer returns and exchanges. Our policy lasts five days. If five days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
For an order to be eligible for a return, the product(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Purchase with obvious signs of use can't be refunded. To initiate the return, you will have to drop a request at firstname.lastname@example.org.
Return can only be initiated only once against a single order.
We usually arrange a return pickup for the order. In a case where the return pickup can not be initiated, we ask you to ship the product to one of our locations. If you are shipping the order on your own, we will credit your Casedodo account with up to ₹100. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon returning, you will have two options —
You can let us know the product you want to exchange your order with.
In case of difference in pricing,
If the original product is priced lower than the exchanged product: we will ask for the balance payment, payable through a link that we will share during the process.
If the original product is priced higher than the exchanged product: we will refund the balance amount in the form of store credits.
You can get a refund in the form of store credits. Store credits can be used to make future purchases at Casedodo.
We do not charge any fee on return shipping OR return handling fee from the customer.
Where returns are not applicable
Some products are not eligible for refunds or exchanges. These include —
Products with obvious signs of usage.
Quadglass screen protectors.
Shipping cost, if ever charged.
Order placed using store credits.
We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at email@example.com
Store credits are like a wallet balance; you can always use to shop at our online store. Store credits never expire, so you don't have to hurry to use them. They are also transferable (from one email address to another), in case you ever wish to gift it out. And you don't have to use the credits in one-go, the balance remains until you have completely used them up.